Privacy policy

Welcome to aureopets.shop. Just like we care about the safety and comfort of your fur babies, we care deeply about protecting your personal privacy. We want you to feel completely secure every time you wander through our shop.

This Privacy Policy explains beautifully and clearly how we collect, use, and protect your personal information in strict compliance with the European Union General Data Protection Regulation (GDPR).

1. The Information We Collect

When you visit or make a purchase from our store, we gather two types of information to help make your shopping experience smooth and joyful:

  • Order Information: When you buy a bed for your pet, you kindly trust us with your name, billing address, shipping address, payment details (which are securely encrypted), email address, and phone number.

  • Device Information: As you browse through our workshop online, Shopify automatically collects minor technical details via cookies (like your IP address, time zone, and how you interact with our pages) to help our website load faster and look better on your phone or computer.

2. How We Use Your Warm Data

We only use your information for essential, loving purposes:

  • To fulfill, handcraft, and ship your orders directly to your doorstep.

  • To send you your magical tracking links and order confirmations.

  • To talk to you and provide warm, helpful customer support whenever you email us at support@aureopets.shop.

  • To protect our small workshop from fraudulent transactions.

3. Sharing with Trusted Partners

We hate spam as much as your cats hate baths! We will never sell, trade, or rent your personal information to third-party marketers. We only share essential details with a few trusted partners who help us run our shop:

  • Shopify Inc.: The secure platform that hosts our online storefront.

  • Our Couriers (like InPost, DPD, DHL): The delivery heroes who need your address and phone number to safely hand over your package in Poland, the EU, or Ukraine.

4. Your Royal Rights Under GDPR (For European Residents)

Because you live in Europe, the law gives you full royal control over your personal data. At any time, you have the right to:

  • Ask us to show you what personal information we hold about you.

  • Ask us to correct or update any wrong information (like an old shipping address).

  • Ask us to completely delete your personal data from our systems.

If you ever wish to exercise these rights, simply wave your hand and drop us a message at support@aureopets.shop—we will handle it for you immediately.

5. Keeping Your Data Safe

We use top-tier, industry-standard SSL encryption to ensure that your credit card data and personal details are safely locked away from prying eyes. Your checkout process at AureoPets is 100% secure.

6. Updates to This Policy

We may occasionally dust off and update this policy to match new privacy laws or changes in our small workshop. The latest version will always be posted right here.